Terms & Conditions of Service – Horizon Fireworks Ltd
Horizon Lasers & SFX is a trading name of Horizon Fireworks Ltd.
“Services” means the services specified in our quotation, booking confirmation or invoice. By confirming the booking in writing or paying any amount requested after receiving these Terms, the Client accepts them.
1. Booking & Payment
1.1 A booking deposit is required unless otherwise agreed in writing. The amount will be stated in the quotation, booking confirmation or invoice and, except where these Terms provide otherwise, is non-refundable if the Client cancels.
1.2 Unless otherwise stated, the remaining balance is due no later than 14 days before the event.
1.3 Failure to pay by the due date may result in cancellation of the Services.
2. Cancellation by the Client
2.1 If the Client cancels more than 14 days before the event, Horizon may retain the booking deposit.
2.2 If the Client cancels within 14 days, Horizon may retain sums paid and/or charge up to the full contract price where reasonably required to cover work completed, commitments made and resulting losses, taking account of costs saved or recoverable.
2.3 Date changes are subject to Horizon’s availability and may involve additional costs.
3. Events Outside Our Reasonable Control
3.1 Horizon will not be liable where the Services are prevented, prohibited, made unsafe or materially affected by circumstances outside our reasonable control, including adverse or extreme weather, fire or wildfire risk, official emergency alerts or safety advice, government or local-authority restrictions, changes in law, emergency-service restrictions, natural disasters, strikes, pandemics, loss of site access, or unexpected withdrawal of venue or landowner permission for reasons outside Horizon’s or the Client’s reasonable control.
3.2 Weather alone does not automatically fall within this section. Horizon will determine, acting reasonably and using its professional judgement, risk assessment, site conditions, weather information and applicable guidance, whether the Services can safely and lawfully proceed. If Horizon remains ready, willing and able to provide the Services but the Client, venue or organiser chooses not to proceed for reasons such as attendance, commercial considerations, convenience, comfort or ordinary adverse weather, this will be treated as a Client cancellation under section 2.
3.3 Where the Client is not a Consumer and the affected event can reasonably be rescheduled, Horizon may transfer the booking and payments to a reasonable alternative date, subject to availability. Horizon may reasonably adapt the theme, design, effects or presentation to suit that date, provided the replacement Services are of broadly comparable value and standard. Horizon will use reasonable efforts to agree a suitable date.
3.4 For Consumer bookings or inherently date-specific events, any alternative date must be agreed with the Client.
3.5 If the Services cannot proceed and no suitable alternative can be agreed or provided, Horizon may retain and/or charge reasonable costs and expenses already incurred or committed specifically for the booking which cannot reasonably be recovered, avoided or reused, including planning, design, programming, site visits, staff time, materials, supplier commitments and travel. Any amount paid above those reasonable costs will be refunded.
4. Cancellation by Horizon
4.1 If Horizon cancels for reasons within our reasonable control and the Client is not at fault, payments for Services that cannot be supplied will be refunded.
4.2 This does not apply where cancellation results from section 3 or from a failure by the Client, venue or organiser to comply with these Terms.
5. Safety & Site Requirements
5.1 Safety takes priority. Horizon may modify, postpone, stop or refuse any Service where, acting reasonably, we consider conditions unsafe or unlawful.
5.2 The Client is responsible for a suitable site, appropriate crowd control, agreed access and any venue or landowner permissions allocated to the Client.
5.3 If the Services cannot proceed because the Client, venue or organiser fails to meet agreed safety, access, site or permission requirements, section 2 will apply. If previously granted venue or landowner permission is unexpectedly withdrawn for reasons outside both parties’ reasonable control, section 3 will apply.
5.4 If delay caused by the Client, venue or organiser prevents the Services being provided within agreed operating times, access periods or curfews, this will be treated as a Client cancellation under section 2 and reasonable additional waiting costs may apply.
6. Changes to the Services
6.1 Horizon may make reasonable changes to the Services where necessary for safety, availability, site conditions or legal compliance. Where practicable, replacements will be of a similar nature and standard.
6.2 Pyrotechnic and other consumable effects are manufactured products and may exhibit normal variation or occasional individual failure despite reasonable care. Exact performance or uniformity cannot be guaranteed. Where the Services have otherwise been substantially provided, an isolated product or equipment failure or normal variation will not by itself constitute failure to provide the Services or automatically entitle the Client to a refund.
7. Liability & Insurance
7.1 Horizon will provide the Services with reasonable care and skill.
7.2 Horizon is not responsible for loss or damage caused by the Client, venue, organiser or any third party failing to follow our reasonable instructions or meet their responsibilities under these Terms.
7.3 Where the Client is not acting as a consumer, Horizon will not be liable for any indirect or consequential loss, or for loss of profit, revenue, ticket sales, business, anticipated savings, sponsorship, vendor or concession income, goodwill or opportunity arising from or connected with the Services, including any cancellation, delay, technical failure or product failure.
7.4 Where the Client is not acting as a Consumer, Horizon’s total aggregate liability arising from or in connection with an individual booking, whether in contract, negligence or otherwise, will not exceed the total contract price for that booking, subject to clause 7.5.
7.5 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
8. General
8.1 These Terms, together with the relevant quotation, booking confirmation and invoice, form the agreement between Horizon and the Client.
8.2 If any part of these Terms is unenforceable, the remaining provisions will continue to apply.
8.3 These Terms are governed by the laws of England and Wales.
